Control-M Self Service Installation

The following procedures describe how to activate Control-M Self Service on a Control-M/EM server on UNIX and Windows, which enables you to define Control-M Self Service system parameters, create services and service rules from the Service Manager, and monitor services and jobs from the Control-M Self Service site:

Control-M Self Service is a Control-M/EM component, which utilizes Control-M/EM memory and CPU resources. Therefore, Control-M Self Service requires additional memory and CPU resources, depending on the number of concurrent Control-M Self Service users and the number of services. In most cases after installation, Control-M Self Service requires the same amount of memory that is consumed by the current Control-M/EM GUI server.

The Planning and Monitoring domains in Control-M Web are enabled with this installation. However, you must grant Full access to each user, as described in Privileges.

Installing Control-M Self Service on Windows

This procedure describes how to install Control-M Self Service on a Control-M/EM server on Windows, which enables you to start working with Control-M Self Service.

Before you begin

  • Ensure that the database server that contains the Control-M/EM database is up and running.

  • Verify that either the default web server port 18080 or another configured port that you want to use is open.

  • Download the Control-M Self Service installation files (see Product Distribution in the Control-M Release Notes).

Begin

  1. Double-click the setup.exe file that you downloaded or obtained from the Control-M Self Service activation CD.

    A confirmation message appears.

  2. Click Run.

    The Control-M Self Service Installation wizard appears.

  3. Follow the on-screen instructions until the installation is complete.

    In the last screen of the installation you will find the URL to provide to users for accessing the Control-M Self Service web component.

    You can also find the URL by opening the Control-M Configuration Manager, and under All Components, select and right-click Web Server, and Web server URLs.

  4. Click Done.

  5. To verify installation, open the Control-M Configuration Manager, and verify that Self Service Server and Web Server components are with a state of Up.

Installing Control-M Self Service on UNIX

This procedure describes how to install Control-M Self Service on a Control-M/EM server on UNIX.

Before you begin

  • Ensure that the database server that contains the Control-M/EM database is up and running.

  • Verify that either the default web server port 18080 or another configured port that you want to use is open.

Begin

  1. Mount the installation CD from the root user and log off the root user before continuing with the installation.

  2. Log in to the Control-M/EM account.

    If you are using the Graphical User Interface, set the environment variable DISPLAY to value <hostName>:0.0. It is not necessary to set DISPLAY for console mode or silent mode. (For more information, see Setting Environment Variables in UNIX.)

  3. Type the following command:

    <cdPath>/setup.sh

  4. Follow the on-screen instructions until the installation is complete.

    In the last screen of the installation you will find the URL to provide to users for accessing the Control-M Self Service web component.

    You can also find the URL by opening the Control-M Configuration Manager, and under All Components, select and right-click Web Server, and Web server URLs.

  5. To verify installation, open the Control-M Configuration Manager, and verify that Self Service Server and Web Server components are with a state of Up.

Uninstalling Control-M Self Service from Windows

This procedure describes how to uninstall Control-M Self Service from Windows.

Begin

  1. From the Start menu, select Control Panel.

  2. Double-click Programs and Features.

  3. Select Control-M Self Service, and click Uninstall.

  4. Click OK to continue.

    Control-M Self Service is successfully removed from your computer.

Uninstalling Control-M Self Service from UNIX

This procedure describes how to uninstall Control-M Self Service from UNIX.

Begin

  1. Log in as a Control-M user.

  2. Navigate to the following directory:

    <Self_Service_InstallFolder>/BMCINSTALL/uninstall/DRCAG

  3. Type one of the following commands:

    • Interactive uninstall: ./uninstall.sh

    • Automatic uninstall: ./uninstall.sh -silent

    Control-M Self Service is successfully removed from your computer.